The OFT has updated its consumer guidance for Gibraltar consumers dealing with cancellations of travel arrangements as a result of the COVID-19 pandemic. It was last issued in June 2020 however the OFT is updating its guidance to keep consumers abreast with the latest develops and to provide the most up to date guidance possible.

The Office of Fair Trading has received numerous complaints and queries relating to the cancellation of travel arrangements and holidays as a result of the Covid-19 crisis. These include cancellations by airlines, cruise ships, package holiday operators and other travel service providers.

The scale of these cancellations globally is unprecedented as the travel industry has been severely affected by the significant travel restrictions imposed by Governments for public health reasons.

For more assistance with any cancelled travel arrangements due to Covid-19 please contact the OFT Consumer Protection Team for assistance : consumer.protection@oft.gov.gi