Consumers should note that in connection with the new lockdown measures introduced by the Government of Gibraltar trader’s return and refund policies for products purchased on or after 1st November 2020 have been extended to the 14th February 2021.

Regulation 5A of the Civil Contingencies Emergency (Coronavirus) (Businesses and Restrictions) (No.8) Regulations 2020 stipulates that:

“Any product that was purchased on or after the 1st of November 2020 that is subject to a return or refund policy shall have that policy extended to the 14th February 2021.”

https://www.gibraltarlaws.gov.gi/legislations/civil-contingencies-emergency-coronavirus-businesses-and-restrictions-no8-amendment-no2-regulations-2020-5708

It should be noted that these measures only apply to those products that were subject to a return or refund policy.

Should you encounter any problems or have doubts please contact the OFT’s Consumer Protection Team:

Email:    consumer.protection@oft.gov.gi

Tel:         20071700

Web:     www.oft.gov.gi

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The above is provided as guidance only and should not therefore be relied upon as legal advice.