We want to make the services provided by this website easy, useful and reliable. To make this website work properly, we may sometimes place small amounts of information, called cookies, on your device.

What are cookies?

Cookies are small text files created when you visit a website. They are stored in the cookie directory of your hard drive and enable the website to remember your actions and preferences over a period of time.

How we use cookies

Our website may use cookies to remember your display preferences (such as font size), measuring website visitor numbers to ensure there is enough capacity and analysing anonymous data to assist us in understanding how users interact with the Office of Fair Trading; allowing us to improve user experience. Enabling cookies is not essential for operating our website but it will provide you with a better browsing experience. You can delete or block cookies, but some features of our website may not work as intended if you do. 

Controlling cookies

You can manage cookies by controlling them or deleting them, most browsers allow you to prevent cookies from being placed, however, you may have to manually adjust your preferences each time you visit our website. You can learn further and obtain more information and details on


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